What is Inclusive Access?

Inclusive Access is a powerful and convenient program designed to ensure students get the course materials they need to succeed before their first day of class.

The inclusive Access program delivers required course materials to students for any of the courses participating in the program. The cost will be included with tuition or course charges. This program provides a method to easily access, manage and use all course materials regardless of format or cost. Digital course materials will be made available to students directly within the campus learning management system & email. Physical course materials will be available for pick up at the campus bookstore.

Special shipping options may be available upon request, please contact your Bookstore for further details.

The Benefits of Follett ACCESS Program for Students

• 20-60% lower than equivalent pricing for course materials.
•  Access to all required course materials on the first day of class for participating courses/sections; no waiting in line with heavy books.
• Receiving materials is hassle free.
• Easy access and management of digital course materials.
• Digital platforms offer key features such as: Highlighting, flash cards & note sharing, leading to greater success in the course.
• Zero stress related to finding and purchasing the correct course materials.

The Benefits of Follett ACCESS Program for Faculty

• No restraint on academic freedom as instructors chooses their content.
• Knowing students have the correct book edition and can begin teaching on day one.
• Students come to class prepared and can begin homework assignments on day one.
• Ability to deliver digital materials directly in the campus Learning Management System (LMS).

Will I save money?

Yes! Publishers provide significant discounts to participate in this program and those discounts are passed on to you via this program. Course material charges will be part of your tuition and charge structure with the campus. You can use your financial aid and other tuition payment options available to you by your campus.

How does the program work?

Inclusive Access takes the hassle out of getting your course materials because costs are covered as part of the charges on your student account or tuition. This allows every enrolled student participating in the program access to all required materials on or before the first day of class. Once you have selected your courses, your course list will be sent to the Campus Bookstore. The Campus Bookstore gets everything ready for you. All you need to do is check your school email for how to access your course materials for the term.

How do I know if I am included in the Inclusive Access program?

All students are automatically enrolled in the program if they are enrolled in participating courses/sections. Students who would like to review the option to opt-out of the program, please review the FAQ entry titled “Is there an opt out option?”

How do I get my course materials?

For courses/sections that are part of the Inclusive Access program, materials will be gathered for you and made available by the campus store.

Confirmation emails to your academic .edu email address or communications from the campus and/or instructors will be provided to share your product access details in the learning management system for digital content. See additional articles by Learning Management System and product for specific instructions with your digital courseware or eBooks.

For physical content, a confirmation email will be provided to your academic .edu email to let you know when it is available to pick up at your campus bookstore or program specific designated pickup location.

What type of materials will I receive?

Depending on your classes and the course materials your professor requires, you may receive a combination of: Digital course materials, printed textbooks, printed lab manual or workbooks.

Sometimes even required course-related supplies may be included, like lab equipment or uniforms, calculators, etc.

How often are materials supplied?

Required materials are supplied at the beginning of each term or part of term for participating courses/sections. The materials will be accessible on or before the first day of class. Please continue to check your school email before the start of each term.

Can I have my printed learning materials shipped to me?

Yes. For printed materials, students will receive an email (check your school email) when the materials are ready for pick-up. For an additional fee, students can choose to have materials shipped. See article on “How to use Shipping Sku for student Shipping Requests.”

Do I get to keep my materials at the end of each term?

Printed materials are yours to keep at the end of each term if they are not rented materials. Rental materials will be confirmed with you via email reminders on the Rental Return dates. Digital materials can be accessed for a minimum of 180 days and may be available for longer periods, based on the material adopted and the publisher's terms.

• If Products are Rented at your School. Printed materials that are rented must be returned to your campus bookstore by the published rental due date. Rental Return email reminders will be sent to your academic email address. Digital materials can be accessed for a minimum of 180 days and may be available for longer periods of time based on the material adopted and the publisher's terms.

Can I choose if I want print or digital materials?

Print or digital format is determined based on the adopted material for the specific course/section participating with the program prior to the start of class. As a student, if you have a preferred format (print or digital) for textbooks, you should first check with your faculty member to see what format has been chosen for the course.

If it is a digital version, you can contact your campus store to see what print options are available for you to purchase outside of the program.

If you are a student with a qualified disability requiring print versions or other accommodation, please contact Accessibility Services for more information.

What if my Course/Professor has recommended course materials? Will those be included?

Only required course materials are included in the Inclusive Access Program. Additional recommended materials may be purchased separately via our website or visit us in the bookstore where our textbook experts will be happy to assist you.

What if I add or drop a course?

If you drop a course, please return physical materials to the campus store by the communicated deadline provided to you when you picked up your materials. Physical materials should be in reusable condition. Digital materials will be automatically refunded from your account and your access to the material will be disabled upon confirmation of your section drop.

If you add a new course that is part of the Inclusive or Equitable Access program, Digital course materials should be available and delivered to you within 24-48 hours of enrollment. If your course requires physical materials, you receive confirmation when your order is available for pick up at the campus store or designated pick-up locations. Please allow 24-48 hours after adding a new course to allow the information of your new enrollment to be transmitted to Follett for processing and completion of your order. If you add a course that is not part of the inclusive or Equitable Access program, please follow the steps above under the “What if my Course/Professor has recommended course materials? Will those be included?” section.

Is there an Opt-Out Option? Am I required to participate in Inclusive Access?

Many campuses will offer an Opt-Out solution and if your campus offers this, you should find details on this process either in your academic .edu email approximately 30 days before your class start date or by contacting your bookstore. Your campus may also have an Inclusive or Equitable Access website with further details on this process. Many Opt-Out decisions will have to be finalized by the student within two weeks of the class start date or designated date at the beginning of each term. All students are automatically enrolled in the Inclusive Access program if they are enrolled in the courses and sections participating in the program and must act to opt-out of the program. Campus Policies and dates/deadlines may vary and for further details on specific dates please contact your bookstore.

How Do I Opt-Out/Do I need to opt out each term?

All students are automatically included in the inclusive Access program if they are enrolled in participating course sections; however, students may opt-out of the program during specified opt-out periods. You will have the option to opt out at the start of each term. The process to opt-out can vary by program and campus. Please see additional program specific articles here or visit your bookstore or campus program communication site for further details.

• In many cases your school has chosen to email the Opt-Out Portal URL information to you. Please check your school email address for information on how to login to the Opt-Out Portal and review the process and specific deadlines. Email will come from, noreply@follett.com and you may need to check spam or junk folders.
• Follow the link in the email and then follow the directions at the opt-out portal to complete registration and opt-out.

For all other questions, contact your campus store for information on how to opt-out. You may also find further details on our knowledge base under the article – “Access Customer Portal Opt-Out Student Process.”

What if I opted-out by mistake or changed my mind?

If you already opted out and the opt-out period has not ended, you can opt back in during the designated timeframe. Please log back in to the opt-out portal and choose “Opt-In.”

What do I do after finals if I was told my product is Rental for the Inclusive Access program?

All rented books must be returned to the campus store in reusable condition when the term ends. When you are finished using your rented materials, please return them to the campus store no later than the end of finals week. You will receive rental return reminder emails to your academic .edu email address that will detail the exact deadline for you to return rented materials to the store. One of the rental reminder emails will provide a link to assist you with shipping your rental return to the store. For further questions or assistance please contact your bookstore.

I like keeping my books at the end of term; can I do that if I have rental titles with this program?

After the term is complete, rented textbooks must be returned to the campus store. However, you can choose to keep the book by paying an additional convert to purchase fee at the campus store. Convert to purchase is currently not available online for materials rented through the Inclusive and Equitable Access programs, so this may only be done in person at the store. Please visit the campus store in-person to request a “convert to purchase” transaction.

What if I can’t access my digital BryteWave account online?

If your BryteWave course material was delivered as part of the inclusive Access program, then Follett typically sets up these accounts under your academic .edu email address. This is based on the email address provided to us from your campus. You may use the forgot password option at https://brytewave.redshelf.com/accounts/login/ and your .edu email address to request a password change and to access your BryteWave account.

If it does not recognize your academic .edu email address, please contact your bookstore to request assistance in confirming what email address was used to fulfill your digital course materials.

What if I get an incomplete grade in a course and need additional time to access course materials?

If that course includes printed material, that material is yours to keep unless it was specified as a rental product at the beginning of the term. If that course includes digital material, the length of access is dependent on those specific materials and publishers. Please contact your campus bookstore for assistance and further details. Arrangements and accommodation on a case-by-case basis can typically be made.

Beyond Course Materials

You have your course materials. What’s next? Your campus bookstore has the best selection of officially licensed campus gear around. We are ready to outfit you head to toe, with school spirit. Visit your campus bookstore to grab all your spirit items, supplies, and technology.