Login to your BryteWave Bookshelf via the links provided in your email, online at https://brytewave.redshelf.com/ or via a link available in your learning management system (LMS)

You will land on your bookshelf.

Locate your eBook and click the 'Read Now' button and you will launch into your eBook in a new window.

BryteWave Code Reveal Courseware eBook

Some BryteWave digital eBooks are codes being provided to you so you can access a specific publishers’ courseware product. When this is the case, the title will reflect the courseware and when you open the tile, a code will be made available to you in the Product Details area.

Click on the book title to open Product Details.

Be sure to copy your Publisher Access Code by clicking 'Copy Code to Clipboard'. Then click 'Access Courseware' to launch onto the publisher's website.

• If this button is not available or it does not transition you away from BryteWave bookshelf to the publisher’s courseware site, then you will need to copy the code and exit your BryteWave Shelf.
  •   From there, follow any provided directions to login into your specific publisher courseware that this code will activate. This is typically Pearson MyLab, Mastering or REVEL but other courseware products may be delivered via BryteWave code Reveal process as well.
• If no further links are available in your Learning Management system to the specific Courseware or no instructions are listed on your Syllabus, please ask your professor for the proper Courseware URL link to navigate to.

If still no directions are available from your instructor, then please log a ticket on this site for assistance and Follett will review and address.

There may be cases where you will not see a Publisher Access Code displayed and you will just see 'Access Courseware'. This is normal, simply click 'Access Courseware' to launch onto the publisher's website.

Supplemental Materials (Videos, CDs', Files, MP3)

The eBook uploaded to the eReader platform is often the source file that the publisher uses to print the physical book. This means any media, publisher product/access codes, CDs, lab manuals, etc. that might have come bundled with the physical book are unable to be included with the digital version for formatting and copyright reasons.

You can find some supplemental material for free on the publisher's website. Be sure to check and see if they have that content available.

Using BryteWave eBooks and features

Additional Help articles and Videos can be found here: Using Your Brytewave eBook (v6) – BryteWave Knowledge Base (zendesk.com)

Mobile App

Using the Mobile App – BryteWave Knowledge Base (zendesk.com)

Offline Access

Offline Access – BryteWave Knowledge Base (zendesk.com)

Troubleshooting

If you believe you should have access to your books, but your shelf is empty please log a ticket on this customer service site with our Follett Team. Please provide specific details as outlined below to help resolve your issue:

• On the Brytewave.redshelf.com site or from the LMS verify the email address that you show as logged into on BryteWave. (Select your name in upper right corner and select ‘My Accounts’)
• Attach or insert a screenshot of the "stopping point" you hit when you are trying to access your BryteWave/RedShelf eBook.
• Identify the device you are using when you are experiencing this access to your eBook issue.
  • Windows Desktop/Laptop
  • Mac Desktop/Laptop
  • iPhone
  • iPad
  • Android
• Identify the browser you are using when you are experiencing this access to your eBook issue.
  • Safari (iPhone, iPad, Mac)
  • Internet Explorer
  • Google Chrome
  • Firefox

I am taken to a login page instead of My Shelf, what do I do?

• Try to enable your cookies, follow these steps.
• Try another browser, we recommend Chrome. 
• Try to log in with your .edu email address and reset your password 
• Try to refresh your page, sometimes it gets stuck and will not log you in automatically.

Virtual Help Desk

BryteWave Knowledge Base (zendesk.com)

Student Support Documents

https://brytewavesolve.zendesk.com/hc/en-us/categories/360001627173-Student-Support

BryteWave CourseWare Publisher Instructions Index

Customer Support

Store specific Customer service site

support@brytewave.com

1-877-612-2233