BryteWave Process Overview
Click Log In (Upper Right)
Log in with your Follett username and password.
How to access a user account for the BryteWave/Redshelf Reader
User Account Detail
Search user accounts by name or email. Partial searches are also supported.
Note: Verify you do not have a space at the beginning or the end of the search term.
Details for a specific user:
Click the email link.
The user account detail displays.
The most common reasons to access the user detail screen is to:
Find usage to determine refund status
Edit the account to change log in email and password
Impersonate the user by going to the customer's account
Note: Percent (%) printed and % viewed will always show as a decimal.
In the case of these two books, the viewed usage is 30% and 20%, not 0.3% and 0.2%.
Click Edit Account.
Note: To change the log in email, clear the existing email and enter the new log in email requested.
If there is an existing account with the email you are attempting to change the log in to, the site will not allow you to make the change. You cannot merge accounts that both have books redeemed to them.
Follow the guidelines when changing the password.
An easy to use password template is Uppercase 1st letter of 1st name, Uppercase 1st letter of the last name all lowercase the word password and the number 1.
For Erica Rivera, the changed password would be: ERpassword1.
Impersonate an Account and Access their Bookshelf
When you click Impersonate you will be taken to the customer account.
From there click on their name, then My Shelf to access their bookshelf.
Click Start Reading to open the book.
Once the book is open, there are multiple reading options.
Click the 4 bars icon in the upper left corner to open a menu.
You can also search by using the search box.
Or, click the text to speech option in the upper right corner of the page to listen to the words.
To highlight, take notes, make flash cards, copy or make citations, hold down the left cursor and drag over the area you want to highlight, take notes, copy or make citations.
When the dialog box opens, chose the option you want, and it will save the area chosen.
Note: BryteWave also provides students with access information to Courseware from Pearson, McGraw Hill, Cengage and other publishers. This courseware is an interactive learning environment that requires the instructor to setup the course with the publisher. BryteWave only hosts the information and the student does not access the material from the BryteWave reader. The instructions will direct the student to get an access URL or a course code from their instructor, and occasionally will provide a link to the publishers’ web site.
How to check an Access/Pin Code in BryteWave?
Check a BryteWave Code
The Claim Code Checker functionality within BryteWave lets you search Access/Pin codes.
When you log on, the page opens to My Users automatically.
In the upper right corner, click your name.
Then, from the dropdown list, choose Claim Code Checker.
On this page always choose the option Code, it is the only search you will need to use.
All BryteWave codes are 16 Characters. Enter as few as 4 characters, but 5 is recommended to limit the results. Click Search.
The search will show you the entire code, the book or courseware title, the ISBN, the date sold, the duration (if it is a rental or a purchase), the account it was redeemed to (if there is an email listed), and the date it was redeemed (if redeemed).
BryteWave support cannot troubleshoot usability errors for courseware on publishers’ platforms.
However, any information we have to help you troubleshoot an issue, is in the BryteWave Knowledge Base.
Enter the publisher name in the search field.
If you are unable to resolve the issue, send an escalation email to: firstname.lastname@example.org.
Please include the following information on all escalations:
Title and ISBN
A detailed description of the issue and the steps you have taken to resolve it.
A detailed description of the issue and the steps taken to resolve by you.
Log into SODA.
Click Digital Order Return.
From the Options tab in the upper left corner, choose Select for Return.
Enter the WEB Order Number.
When the order comes up, click on the SODA Number to highlight it.
Click Find again.
Enter the quantity to be refunded.
For example, here we have entered “1”.
The reason code will always be MC.
Note: If there is a digital access fee associated with the order, it is not to be refunded.
You will see the response on the bottom of the page, “SOD9904 No orders found based on selection”.
Click Go Back and the return is complete.
Log In to your BRYTEWAVE account.
Clickyour profile icon in the top right corner.
Click My Shelf in the drop-down menu.
If necessary, scroll to find the title in your My Shelf library.
Click Start Reading.
When the book opens, click Main Menu.
In the left panel, the print history and print allowance displays.
This tells the reader:
what percentage of the content can be printed,
the percentage of pages already printed (if any); and
the percentage of pages are still available to print.
Click the page search icon.
Enter the page number you wish to print.
You will be redirected to the page.
Enter the range of pages to print.
Start Printing on page enter # and End printing on page enter #.
A notification will display, confirming your pages are ready to download.
Your downloaded page will open up.
Click the (printer icon) in the top right corner.
Following the download, pg 120 is now listed in the Print History panel.
Click Offline from the Main Menu.
Select the pages to save offline.
If the limit for downloading pages is reached based on the number of pages you have selected to save offline, the message: "Your download failed." will display.
In Brytewave the publishers only give us permissions to provide the text book itself. Books provided through the Brytewave platform display a Start Reading tab.
Any supplement materials such as an access code, online materials, CDs, DvDs, or links to resources hosted on another website, are typically not accessible through the Brytewave platform.
Occasionally, if the title description states the book includes an online access code in the description, a security code is provided by the publisher - but this is rare.
For example, if a book says, “Click here to see the video”, and access from the publisher has not been provided, the link to the video is not going to work; because the BryteWave platform has not been given permission to access the server where the video is hosted.
If the inability to access supplement material is unacceptable to the customer, we can issue a refund as long as the digital title was not purchased in-store and they are within the limits of an online refund. If they purchased the digital title in-store, refer them back to the bookstore for their refund.
Printing in offline use is controlled by the publishers through their digital rights management. So, we need to Log In to Brytewave with the ID and Password.
After log in, the next page mentioning impersonate is displayed, but we do not have to do anything there.
Instead, click the customers account name on the top, right hand side.
Then, click My Shelf.
Now you can see what the publisher is allowing us to do.
Click Start Reading.
Click Print in the Main Menu.
Look for what the publisher allowed.
In this example, the publishers allow 20% of the content to be printed. Brytewave / Redshelf does not own this book, so we have no ability to increase or change the amount publishers allowed.
So we have to go to specific page to print.
For example, if we want to print page 120, then we need to select page 120.
Then click Print.
The page selected will start to download.
After this we need to click Download again.
BryteWave will open a PDF which can print, save and download to our device.
Note: Each time you print or save and download to a device, the Brytewave platform removes a percentage from the total print allowance percentage.
Depending on the title, the publisher may allow a print allowance of 100%. Or, as was the case for our page 120 example, the publisher set a print allowance limit of 20%.
So, let's say a title has a print allowance of 100%. To download the full book, select cover in the start box enter the last page number in the end box. Click Download.
In some cases a student might have an issue while downloading.
For example: While downloading this book 100% it is showing “Your download failed”. In this case it is saying, “You have reached your official device limit for this title.”
This needs to be cleared before it can be downloaded into any other device. So, if the students come up with this kind of error, escalate the issue to the Redshelf support team.
Lot of time with printing lot of issues happen depending on the students, devices and how they have it set up.
Publishers control how much book can be used in offline. BryteWave doesn’t have an app for offline use for PCs or Mac.
To download the full book, we need to select cover in the start box and the last page in the end box and after that click download. It will download the full content.
Error 404 usually happens with the learning management systems. This needs to be escalated.
Note: Sometime students do not close their books after reading. When they attempt to open it again, it doesn’t work properly.
In this case make sure the student has cleared out their sessions and closed out any open sessions by going to https://platform.virdocs.com/logout/.
This usually resolves 99% of functionality issues.