eFollett Website
How to search for Course Materials
What are the types of course materials?
What are the different ways to shop for course Materials?
When does the students sign up for email notifications?
Different types of payment methods
What type of email the customer received once the payment is done
What types of rental Registration Emails received by the customer?
How to reset a password in e-Follett
How to place an order
The e-follett home page where we can find all the stores.
Search your school by typing the name of the school. (e.g., College of Dupage)
Home page of College of Dupage.
Shop by category in the page: Can find merchandise, Electronics etc.
Shop by textbook category.
Enter a Student ID” or search by courses.
Providing student ID will lead to the required items for the particular student. Enter courses will lead to customize search for available courses.
Select a term.
Here customers can select their available terms according to the customer’s need.
Select your available courses and click FIND MATERIALS FOR COURSE(S). Here we can select Department, Course, Section and proceed to “find material for 1 course(s)” according to the customer’s need.
Select the desired book.
After selecting course materials available items will be shown for check out option.
Note: The customer may have options to choose from. Please make sure the customer is reading the options completely to know what to choose.Click ADD ITEMS TO BAG.
All the selected items will be added to the bag for checking out.
Click VIEW BAG & CHECKOUT to go to the checkout page.
Click CHECKOUT in the Order Summary.
The order confirmation page will display.
Now click PROCEED TO CHECKOUT to proceed to place your order.
SIGN IN before placing an order.
Placing an order with signed in account will save all your placed order history in the account.
Two ways to order.
Continue as a guest or create an account.
Continue As guest
Ordering with a guest account does not allow you to see your previous orders in the order history.
New Account Creation
After signing in, fill in the shipping address.
Filling shipping address is must to get the items delivered.
Saving shipping address for the shipment to be arrived or delivered at.
Confirming the shipping address.
Selecting payment gateway method (PayPal, credit card, etc.).
Providing payment gateway credentials as requested.
Credentials will be required to fill for the selected payment gateway method.Click PLACE ORDER.
How to search for Course Materials
Open the TIP (Training - Information - Process) knowledge base.
Click the eCommerce menu to find the Searching Course Materials topic.
Click Searching Course Materials as highlighted in above image.
The page will display. Look at the ISBN Search section.
Below eFollett Searching Course Materials we can see ISBN Search example.
Now if we go back to the eFollett website in Search Bar, we can enter the ISBN.
Hence this page populates where we get the option of viewing the Price, Condition of the Book whether New or Used & Digital this has Rent & Buy option in the below Screen-shot.
When you click Requirements (under Digital) a pop-up window displays.
What are the types of course materials?
Physical textbooks
Buy new/used
Rent new/used
Rental books are offered at a fraction of the purchase price, but the customer must return these books to the bookstore or distribution center by a specified date to avoid being automatically charged the balance of the full price for the item plus a non-return fee.
Digital course material
Access link and/or PIN sent via email
Shipped code on card (This will be eliminated completely soon)
May be listed as rentals as well as they are often subscriptions (120 day access, 180 access, etc).
Bundles/Kits
This can be a combination of physical books/materials and access code(s) for a course, most often seen in Nursing programs
There may also be lab kits, which contain material used for online laboratory assignments
Physical textbooks
Buy new/used: Actual Book in Hand you buy New or Used and you can keep them
OR
Rent new/used: Whereas the rental books we can rent for a duration (Due Date) that the store provides and the price is lower comparing with the physical text books
Example: Rental books are offered at a fraction of the purchase price, but the customer must return these books to the bookstore or distribution center by a specified date to avoid being automatically charged the balance of the full price for the item plus a non-return fee
Digital course material
Access link and/or PIN sent via email is sent
Shipped code on card: Is not sent through email rather it is send via postal mail (shipped to the cx) and it is printed on a card
Digital rental has access durations some are 120 days while the other are 180 days
Bundles/Kits
Bundle kits are combinations of physical books/ materials and access codes for the courses specially for Nursing programs where the students need also the dictionary, diagnostic manual and these will be all bundled for one price ie $500 and it will include 3 or 4 items
There may also be lab kits, which contain material used for online laboratory assignments ie. Dissection kits
What are the different ways to shop for course Materials?
CRN is the number assigned to the course which can be found on the customer schedule or syllabus.
Course Material Notification
When does the students sign up for email notifications?
At the time when the course materials have not been determined, then the student signs up to receive an email whether the materials have been determined.
Digital
Under the Digital option we can rent or buy with the same ISBN.
Duration period for rental are 60 days & 120 days.
Product Detail Page
Under the product detail page students can view the option available for rental or purchasing whether new or used and for Digital the duration also shows up as 60, 90 120 days.
When you click Under Digital Requirements for the above image, another page pops up where we get the information of the Download provider, Publisher, Format, Digital ISBN etc…
What is Digital Fee?
1. Digital Delivery Fee of $2.99 Nonrefundable for every digital books purchased.
In the Order Summary the digital fee will be visible.
After successfully checkout and student makes the payment then the student will receive the Order Status Update through Email. Example Students buys 3 books then 3 times the Delivery Fee will be added to Order and student will also receive the Digital Access Information. Check the Screen-shot.
In the order confirmation cx will receive the Digital Access Code and the Link to surf through the website or else in customer My A/C page with eFollett and then click on Orders and the cx will be able to view under Orders
My Bag will have the option to checkout or edit, remove and save later option
What is Financial Aid?
Check out – Integrated Financial Aid
If the student is not purchasing through their Credit or Debit Card or any other mode of payment rather decides to pay with Financial Aid provided by the School, then the screen shot provides with the one-page checkout process where the cx needs to create an A/C and provide the Delivery Method, Payment Method and Contact Information
After completing step-1 Delivery Method the second step is to make payment and the cx can check the box Financial Aid/Scholarship
Then add Student ID
After entering the Student Id, the pages that populates is as follows
Students will be able to see the available balance and online end date and then student needs to check the box under Financial Aid and then click Pay with this
Online Date is the last day until when the student can avail the Financial Aid.
Scholarship is also the similar to Financial Aid here also you need to put your Student ID
Restrictions in Bags means if the Financial Aid only covers Books you cannot purchase any other items apart from Books. I.e. if you are trying to purchase a Sweatshirt the System will decline the apparel and will automatically process only Books and still if the student wants to purchase the apparel product then the student needs to make payments additionally with Credit or Debit Card because the System will deduct only the books amount from the Student’s Financial A/C and the remaining balance needs to paid with other mode of payment
After you click on Pay with this a page will pop up which will state the Terms and Condition for Financial Aid and also the Restriction Page for Financial Aid
If the total cost of the order is covered by the Financial Aid A/C, the student may select Place Order. Otherwise the students have to choose another mode of payment in order to cover the payment
What is Campus Card?
eFollet: Checkout – Integrated Campus Card, check the box on Campus Card
Campus card is similar to Debit card but this card is provided by the financial aid and does have a limit
Then add Student ID
Once the student’s information is validated, the campus card tender is applied to the order. If the campus card covers the entire order total, the student can select Place Order
If there are not enough funds on the campus card to cover the entire order total, the student can apply another payment method (e.g., debit/credit card, Pay Pal, Gift Card) to cover the remaining order total before placing the order.
Different types of payment methods
Apple Pay Payment: Click on Apple Pay and Things to know if cx pays a part of their Financial Aid and the remaining order total with Apple Pay.
The customer is on the checkout screen, and has proceeded to the “Payment Method” section.
Customer selects the Apple Pay button either on Desktop or Mobile Phone.
Then the Apple pay sheet displays and the billing and card details for faster checkout.
Customers can approve the payment using Face ID, Touch ID, if configured, or enter a passcode.
Once the customer confirms in the payment sheet, the modal closes and Apple pay updates to an applied state.
Customers on Mac can use Apple Pay if their device is configured to allow Apple Pay purchases and is Bluetooth enabled. The customer approves their purchase by confirming on their iPhone.
Customers can also pay through PayPal or PayPal Credit.
If customer makes payment through PayPal and he/she is having an issue with PayPal, ask the customer to call PayPal customer care 888-221-1161 or visit the website www.paypal.com for any assistance.
eFollett charges will appear on the customer’s monthly PayPal statement as PAYPAL *XXXXCAMPUSBOOKS. XXXX = Store#.
Important: PayPal cannot be used as Rental Collateral
What type of email the customer received once the payment is done?
After the customer completes places the order, they will receive a number of emails to the email address provided when they created their account.
The order number consists of Store Info; the initial First 3 or 4 digits are associated to the store.
Types of email people will get from our automated system once orders has been placed, a/c has been created. These are emails the customers receives after they complete any Action, check the below image of reference.
What is Rental?
Pre-registration on eFollett.com
A customer may also register for text rental by logging in or creating an eFollett account. On their account landing page, a Create Rental Agreement link displays. The Customer clicks the link and is prompted to provide the information which are shown below
Collateral
Billing Address
Agree to rental terms and conditions
For Collateral customer needs to provide Credit/Debit Card so that they can be charged at the time when required, without that information customers will not be able to rent.
If customer Prepays and doesn’t have a Credit Card, they cannot have a rental account because a credit card is required to be on a file to be charged, unless if the customer has a collateral card that has a Line of Credit.
Registering in eFollett Checkout
A customer can conveniently register for text rental in check out if they have rentals in their cart. The customer is required to create an eFollett account or login to their existing account.
A rental account is created for all renters using the email address provided during the checkout. The customer provides their collateral and agrees to the rental terms and conditions.
Note: if there is an existing rental patron account with the same email address, eFollett prompts the customer to verify or provide new collateral.
Once verified, the rental patron account is bound/connected with the eFollett account and the customer proceeds with the rental process.
The customer is not prompted again for this information.
If the collateral information does not match what is on file, after three incorrect attempts, the customer is directed to call Customer Service. The customer can remove rentals from their shopping bag and proceed with their order.
Maintaining Rentals in eFollett Account
All renters have the option to maintain their rental agreement via their eFollett account.
From Edit Rental Agreement, they can:
Update their rental profile information
Update their collateral
View rental terms and conditions
From Order History, they have an option to extend a rental or convert a rental to purchase via online checkout
From Rental History, they can:
View full in-store or online text rental history
Print a packing list to return rentals via a carrier of their choice.
To Initiate a Rental Return Online
A rental customer can login to their eFollett account, navigate to the Rental pages and follow the steps to generate and print their rental packing slip. The packing slip must be included in the shipment and is used to identify the customer and the items they are returning.
Note: Many customers will be navigating to eFollett by clicking on a link provided in the email reminding them of their rental return due date. The link navigates the customer to Step 1.
Sign into the existing efollett.com account associated with the rental account.
Return By Mail modal displays all rentals eligible to RETURN BY MAIL.
After customer clicks RETURN BY MAIL the message displays as below.
After clicking on Continue the next pages pops and then customer can select their return address and click on dropdown menu or select the Enter A New Address Link.
If entering a New Address, the screenshot is below.
After the new address entry customer clicks Continue and the screen shot is below that populates and Packing Slip option is displayed.
After the packing slip is generated instructions would be provided.
After you click on Get Packing Slip a new window opens and then click Print.
After clicking on Print the below screen shot populates the Barcode.
What types of rental Registration Emails received by the customer?
French speaking Customers receives information in French and English speaking customers receives in English.
Rental Registration Email screen shot is below for Emails:
Order update email Digital credentials Url & Code:
Order Update Email: Order shipped from FMS Location Email (Ship direct to customer)
Tracking Number with Hyperlink which will automatically redirect to Carrier Website.
Order update Email: Order Ready for Pickup (Originating and pickup Store are the same)
Ready for Pick Up Email
Order Update Email: Order Cancelled
Order Update Email: Backorder
Order Update Email: Fraud Detection Cancellation
Note: it is important we never tell a customer that an order may be fraudulent. We will just tell them something went wrong during order processing and it is being escalated for further research.
How to reset a password in e-Follett
Customer can sign in to this page with their credentials to order the items.
If customer unable to login to their page he/she can click on "forget password" to change their password.
Note: Whether we or the customer reset the password, that the temporary and new passwords must not have any string of characters that matches part of the email. If the email is test@follett.com, then the password cannot have te,es, st, fo, ol, ll, le, etc in it.Once they click on "forget password" it will redirects to the "Reset Password" page from where you can put your email id for the reset.
If a customer is saying he/she is not receiving password reset email, we can reset the password from e-Follett accelerator through https://wc-org.ecpr.bkstr.com
We can go to Organization Administration Console and login with our user id and password.
Once you login, this below page will come. Click on find users as shown in the picture.
Give customer's email id in and select an option from the drop down, and click on "find" tab.
This page will come once you click on find tab. Click on check box just beside the email id and click on "change" tab.
Note: You can set a temporary password for customer. Password must contains an upper case, a lower case, special character and a number. You cannot use a word that appears in the customers email id. Make sure the customer's address is mentioned, if not then you need take the customers address and fill the portion or else the page will not accept to reset the password as shown in the screenshot.
Customer can sign in to this previous page with the temporary password, which will be sent to customer via email.
Once they sign in, the reset page will come and and they can reset their password as shown below.
This is the page from where customer can access.
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